Shopping Guides

Ordering

Shop: online, by phone or by post.

Please contact us on any of the below to order or to receive an order form if required.

Holistic Silk Ltd,

Tintagel Road,

Boscastle,

Cornwall,

PL35 0AR

Tel: 00 44 (0) 1840 250 425

Email: info@holisticsilk.com

Send us feedback about our products and services!
Feedback

We reward photographs of our products in use with 20% off, simply email us with your picture. 


Wholesale Enquiries

Holistic Silk is also available to wholesale customers for retail shops.
If you are interested in stocking our products please contact us on:

Tel: 00 44 (0) 1840 250 425 or email: Wholesale

Gift Wrap

We offer a gift wrap service for £4.00 per item.

Gift wrapped items have an extra layer of decadent wrapping to conceal product descriptions and a personalised message.

Just select the gift wrap option on the product pages, then add your message to 'special delivery instructions' in the checkout.

If you have ordered multiple items please can you let us know which item/s you require wrapping too.

You can also call us 01840 250 425 or  email us with any requests or queries you may have.

Delivery

 

Delivery Costs and time taken:

Standard UK delivery (2-5 working days) £4.95

Next day UK delivery by 1pm £7.50

Saturday UK delivery by 1pm £12.00

European Union (approx. 7 working days) £10.00

USA and rest of the World (approx. 7 working days) £14.00

For UK next day deliveries orders must be received by 3pm and are available for orders placed Monday - Friday.

NB: you need to select 'UK Saturday delivery' after 3pm on a Thursday and up till 3pm on a Friday if you want it next day, otherwise your order will be sent on a standard next day for delivery on Monday. When there is a bank holiday Monday, standard next day orders placed after 3pm on a Thursday and up to 3pm on a Friday will not be delivered until the following Tuesday.

Returns and Exchanges

We hope that you love our products as much as we do, but if for any reason you are unhappy with any item purchased through our Customer centre or website, then please contact us by either:

Using the returns form enclosed with your order

Emailing us at sales@holisticsilk.com

Calling 0044 1840 250 425.

In addition to your legal rights we also allow you to return non-sale products (save for bespoke/made to order monogrammed products) if you simply change your mind.  You will need to return the unused products in their original packaging with a returns form to us within 21 days of purchase.  We cannot accept responsibility for items lost in transit so we advise sending the products by recorded delivery.

If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

Only products purchased from Holistic Silk are returnable to Holistic Silk. Please return items to: Holistic Silk Limited, Corentin, Tintagel Road, Boscastle, Cornwall PL35 0AR.

If purchased elsewhere please contact the original place of purchase about returning your item.

We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.  

We will pay the costs of returns if the products are faulty.  In all other circumstances (including when you are a consumer exercising your right to change your mind) you must pay the cost of return.   

Trade Enquiries

Holistic Silk is available at trade prices for Retail Shops, Spas and Hotels worldwide. We can also produce own label and supply for corporate gifts.

We are happy to arrange buying appointments or to send you our brochure and trade prices via email or post. So please do contact us for further product information and trade terms on the below. We can take orders throughout the year for immediate delivery.

Tel: 0044 (0)1840 250 425            
wholesale@holisticsilk.co.uk

Sizing Guide

We recommend that you follow our slipper size guide, however if your feet are particularly narrow we recommend you drop a shoe size and if very wide add a shoe size.

Safety

Please note this product range has been designed for use by adults, no items are toys and should be kept away from unsupervised children and used as directed. Please do follow our guidelines when it is suggested you consult a professional and do not hesitate to call us with any queries. The Magnetic soles should be worn for only a few hours a day rather than all the time to be the most effective. You can easily remove the magnetic insoles from our slippers. Before wearing magnets, consult a doctor if you are pregnant or have a pacemaker or a defibrillator.

NB None of our products are designed for using in a microwave.

Care - Cleaning and Maintenance

To keep your products at their best try to remove make up before use.

Product aroma can be easily rejuvenated in Eye Pillows, Lavender Neck Rolls etc by simply rolling between your hands or finding the lavender in your Eye Mask and gently squeezing it between your fingers.

Using a damp cloth as you go along will prolong apperance and avoid you having to dry clean your products too often - once dry cleaned you will need to place Lavender essential oil on motifs or ribbons to maintain the fragrance. NB Never put essential oils against your eyes.

View our care guides.

Information about Holistic Silk

This website is owned and operated by Holistic Silk Ltd, a company registered in England and Wales with company registration number 546816034, whose registered office is at 6 Pasture road, Middlesex, UK, HA0 3JD.

Our registered VAT number is GB 805 5012 68.

Unless we say otherwise, we use the terms "HS", "Holistic Silk", "we" and "us" on this website to refer to Holistic Silk Ltd throughout.

Holistic Silk is a registered trade mark. All designs and concepts are copyrighted.

Did You Know?

Cleopatra wore a small magnet on her forehead to maintain her fabled beauty.

Did You Know?

Celebrities love our products too, here's just a few.... Elle Macpherson, Catherine Zeta Jones, Isabella Rossellini, Jessica Lange, Victoria Beckham, Paul McCartney, Salma Hayek, Rachel Weisz, Natalie Imbruglia, Normadie Keith, Sonia Rykiel, David Beckham, Ralph Fiennes.

Did You Know?

The ancient Chinese used magnets and magnetic material to improve the flow of chi, the internal energy which flows through channels (meridians) in the body. When you feel pain, in stiff shoulders for example, this is usually due to a blocked flow of Chi.

Did You Know?

The magnets in our insoles are placed in relation to parts of your body, from toe to heel they are:

Eyes

Heart

Shoulders

Kidney

Hips

Digestion

Sciatic Nerve

The nodules in our insoles also give all parts of your internal body a massage too!